Assistance Channels

  • 1 hour ticket response time

  • A 60 mins Ticket Solution Warranty

  • Each ticket that you post to the tech help and support staff will be handled in about 60 mins. The standard requests will be resolved right away. Nonetheless, if the assistance request you have sent requires help from a competent technician, we will forward the ticket to him and will notify you about the postponement.

  • Top quality support service

  • Professional Customer Assistance Service

  • We’ll be on–line for you night and day to provide you with advices and tech support and also to assist you with any trouble that you could encounter whilst managing your virtual server. We can easily support you with all pre–configured software applications, including your OS, server management panel (dependent upon the VPS type) and the Web Hosting Control Panel produced completely by our company.

  • Intuitive help center

  • An Intuitive Help Section

  • Each part of the Web Hosting Control Panel that is offered without charge with your VPS has an integrated articles base. You will find a number of extensive how–to articles and reviews and a range of step–by–step video tutorials that present all the normal site managing duties. You can start using them by hitting the Help or Video keys in the top right side of each Control Panel section.