Technical Support Channels
A Sixty–Minute Ticket Response Time Guarantee
All your support requests will be responded to in no more than sixty minutes after the trouble ticket or email was submitted. If your issue needs further assistance from a server administrator, we will forward the support ticket or the e–mail to the person in charge then leave a note to notify you that more time will be required for discovering the optimal solution. And if you take advantage of the Administration Services package, all of the tasks included there will be completed whenever you specify.
A Premium Tech Support Service
Our help desk support staff will be available to you 24/7/365 if you need assistance while working with the Web Hosting Control Panel or with any of the applications that we have preinstalled for your convenience on the dedicated hosting server. Furthermore if you require help handling the daily administration tasks on your dedicated hosting server, you can examine our Administration Services package, that includes backup space, Operating System updates every week, problem troubleshooting and installation procedures, server monitoring and rebooting services, etc.
A User–Friendly Help Area
Every Linux dedicated hosting server comes with our free–of–charge Web Hosting Control Panel, which features an integrated knowledge base and a selection of instructional video tutorials. Whenever you require help working with the Web Hosting Control Panel, just hit the Help or Videos buttons situated in the top right corner.