If you’ve ever got any inquiries about your hosting package or if you experience a problem with your sites, you will need to contact the respective hosting company’s tech support team. It may not matter how fast they will answer if you’ve got an inquiry of a generic nature, but a problem such as a botched web app update, for instance, may lead to your site becoming broken or inaccessible on the web. And the longer you wait for the support team to lend a helping hand, the longer the website will be inoperational. In case you offer services or goods online, any downtime will harmfully influence your site and you can lose current or potential visitors. Lots of web hosting providers, predominantly resellers, answer support tickets and e-mails within twenty four hours, but in the electronic sphere this is much too long, since customers will scarcely ever revisit a website that’s not working correctly over extended intervals.

One-Hour Response Guarantee in Cloud Web Hosting

Our cloud web hosting services come bundled with a 60-minute reply time guarantee, which goes to say that regardless of what question or problem you might have, we will always be there to lend a hand. The fact is, it seldom takes more than 30 minutes to get a problem fixed or an enquiry answered, and this is valid for both technical and pre-sales matters. Our client support staff members will be at your service 24/7, even on weekends and public holidays, which suggests that you will receive timely assistance anytime you need it. We are aware of just how priceless time can be, so by the time we reply to your e-mail or ticket, we’ll have probed into the matter and, if we haven’t sorted it out, we will give you more info about what you have to do on your end, when the circumstances require this. With our support services, you can be sure that there will be somebody to lend you a helping hand instantly, no matter what time of day or night it is.

One-Hour Response Guarantee in Semi-dedicated Hosting

As we recognize how essential it is to get quick support, we promise that you’ll never have to wait for more than 60 minutes to get an answer to any support ticket that you submit via your semi-dedicated server Control Panel. In fact, you will rarely have to wait for more than 20 to 30 minutes and this applies to any enquiry regardless of what its nature is – general, technical or billing. What’s more, our customer and technical support team is working 24 hours a day, which is why even in case you send a ticket during public holidays, you will invariably get an instant response, which will include the answer to a question, the solution to a problem or the details necessary to sort out an issue yourself – in case there is something that you need to do on your end. If you use our services, you won't ever have to spend an entire day hanging around waiting for a reply like you would with lots of other companies.