One-Hour Response Guarantee in Cloud Web Hosting
Our cloud web hosting services come bundled with a 60-minute reply time guarantee, which goes to say that regardless of what question or problem you might have, we will always be there to lend a hand. The fact is, it seldom takes more than 30 minutes to get a problem fixed or an enquiry answered, and this is valid for both technical and pre-sales matters. Our client support staff members will be at your service 24/7, even on weekends and public holidays, which suggests that you will receive timely assistance anytime you need it. We are aware of just how priceless time can be, so by the time we reply to your e-mail or ticket, we’ll have probed into the matter and, if we haven’t sorted it out, we will give you more info about what you have to do on your end, when the circumstances require this. With our support services, you can be sure that there will be somebody to lend you a helping hand instantly, no matter what time of day or night it is.
One-Hour Response Guarantee in Semi-dedicated Hosting
As we recognize how essential it is to get quick support, we promise that you’ll never have to wait for more than 60 minutes to get an answer to any support ticket that you submit via your semi-dedicated server Control Panel. In fact, you will rarely have to wait for more than 20 to 30 minutes and this applies to any enquiry regardless of what its nature is – general, technical or billing. What’s more, our customer and technical support team is working 24 hours a day, which is why even in case you send a ticket during public holidays, you will invariably get an instant response, which will include the answer to a question, the solution to a problem or the details necessary to sort out an issue yourself – in case there is something that you need to do on your end. If you use our services, you won't ever have to spend an entire day hanging around waiting for a reply like you would with lots of other companies.