Integrated Ticketing System in Cloud Web Hosting
In contrast to what you may find with lots of other hosting companies, the trouble ticket system that we are using with our cloud web hosting services is included in the Hepsia Control Panel, which is included with all accounts. You won’t have to memorize several usernames and passwords, as you will be able to manage your tickets and the web hosting account itself in a single place. So, if you have an enquiry or chance upon a difficulty, you can get in touch with our help desk team right away. Our system includes a clever search mechanism. This implies that even in case you’ve submitted plenty of tickets over the years, you’ll be able to track down the one that you need with ease. Also, you can see knowledge base instructions for handling commonly confronted difficulties.
Integrated Ticketing System in Semi-dedicated Hosting
The support ticket system that we are using is built into the Hepsia Control Panel, which we have developed for our Linux semi-dedicated hosting, which goes to say that you won’t need some other platform to contact our customer service staff – you can do that on the spot if you chance upon an issue. Posting a new ticket takes a couple of mouse clicks and finding an older one is equally simple. With our smart search box, you can quickly track down any ticket that you’ve posted in the past. You can open a ticket at any particular point in time as our technical support team representatives are working around the clock and reply in less than 1 hour, although it seldom takes that much to obtain a reply. With Hepsia, you’ll have everything in one single place and you can just forget about using two or more platforms to fix a simple issue.