If you’ve ordered a hosting package and you have certain questions in regards to a concrete function/feature, or in case you have come across a certain predicament and you require assistance, you should be able to get in touch with the respective customer service staff. All hosting providers deploy a ticketing system regardless of whether they provide other means of contacting them apart from it or not, as the quickest way to handle a problem most often is to use a ticket. This mode of correspondence makes the responses sent by both sides simple to follow and permits the client service team representatives to escalate the case in the event that, for instance, an administrator has to step in. Usually, the ticketing system isn’t directly connected to the hosting space and is part of the billing account, so you need to have no less than two different accounts to touch base with the customer service staff and to actually manage the hosting space. Non-stop signing in and out of different accounts can often be a headache, not to mention the fact that it takes quite a bit of time for the majority of web hosting companies to reply to the ticket requests themselves.

Integrated Ticketing System in Cloud Web Hosting

In contrast to what you may find with lots of other hosting companies, the trouble ticket system that we are using with our cloud web hosting services is included in the Hepsia Control Panel, which is included with all accounts. You won’t have to memorize several usernames and passwords, as you will be able to manage your tickets and the web hosting account itself in a single place. So, if you have an enquiry or chance upon a difficulty, you can get in touch with our help desk team right away. Our system includes a clever search mechanism. This implies that even in case you’ve submitted plenty of tickets over the years, you’ll be able to track down the one that you need with ease. Also, you can see knowledge base instructions for handling commonly confronted difficulties.

Integrated Ticketing System in Semi-dedicated Hosting

The support ticket system that we are using is built into the Hepsia Control Panel, which we have developed for our Linux semi-dedicated hosting, which goes to say that you won’t need some other platform to contact our customer service staff – you can do that on the spot if you chance upon an issue. Posting a new ticket takes a couple of mouse clicks and finding an older one is equally simple. With our smart search box, you can quickly track down any ticket that you’ve posted in the past. You can open a ticket at any particular point in time as our technical support team representatives are working around the clock and reply in less than 1 hour, although it seldom takes that much to obtain a reply. With Hepsia, you’ll have everything in one single place and you can just forget about using two or more platforms to fix a simple issue.