24/7 Customer Support in Cloud Web Hosting
We supply 24/7 customer, billing and tech support for all our cloud web hosting services. Even if you are not our client yet and you have questions, we can help you promptly and supply you with the necessary info, so as to give you a choice to make an informed decision when you obtain a new hosting account. We're available at any time, including holidays and weekends, and we provide several options for communication to get in touch with us - live chat, phone, e-mails and support tickets. For your convenience, we have several phone numbers around the world, thus you'll be able to call the one which is closer to you. The max response time for your email messages and the tickets is one hour. The actual response time is around 15-20 minutes, so you can forget about waiting for several days to receive assistance for any kind of task or issue, regardless of its complexity.
24/7 Customer Support in Semi-dedicated Hosting
Regardless of the semi-dedicated server that you choose, you're able to take full advantage of our 24/7 support services even on official holidays. All of your websites will be available at all times and so will we. With a lot of communication options, you are able to choose the easiest approach to get in touch with us and find out about our services if you do not have an account yet, or ask for assistance if you are already among our customers. You're able to phone us, have a chat with a live consultant, send an email or open a support ticket from the Help section of the Hepsia hosting Control Panel. The last two options come with 1-hour response time guarantee, even though it rarely takes over 20 minutes to get assistance no matter the complexity of the issue. Using our customer and technical support services, we'll be available for you anytime you need us, not a couple of days after that.
24/7 Customer Support in VPS
In case you obtain a virtual private server from us, you can use several different methods of communication to get in touch with our Customer and Tech Support Departments. For pre-sales, billing and general matters, you'll find several local phone numbers in the U.S.A., the United Kingdom and Australia along with a live chat service. If you're an existing customer and you're looking for assistance with a technical issue which requires longer time to investigate or resolve, you're able to open a support ticket from your billing account or you will be able to send an e-mail message and we'll handle the trouble and send you a reply within 1 hour. The response time is guaranteed 24/7, including holidays and weekends, but for the majority of issues it takes a maximum of 30 minutes to get assistance. Our support service covers the VPS and all pre-installed software it includes, so if you need help with third-party applications, you can check the optional Managed Services upgrade that we offer.
24/7 Customer Support in Dedicated Hosting
With a 1 hour max answer time guarantee, you will take advantage of extremely fast support when you purchase a dedicated server from our company. Our customer and tech support crews are accessible 24/7/365, so every time you open a support ticket through your billing account or you send an email regarding any kind of problem with your server or the pre-installed software on it whatever the time of the day, you'll have an answer within one hour, even during holidays. Our ticketing system is the best option when the issue involved requires more time to be solved or in case it should be forwarded to our administrators, because it's much easier to track the communication sent on both sides. For general, sales and billing issues/inquiries, you will be able to give us a call or talk to a live representative employing our chat service. In case you add the Managed Services upgrade to your server plan, our administrators will also help you with third-party software set up as well as troubleshooting and similarly to the basic support, this service is available 24/7 as well.